Terms & Conditions

Squoosh Co.™

Last Updated: October 7, 2026

Welcome to Squoosh Co.! These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or purchasing from Squoosh Co., you agree to these Terms.

Please read them carefully before placing an order.

1. General Information

Squoosh Co. is an online retailer specializing in squishy toys, sensory products, novelty collectibles, and related accessories.

Throughout these Terms, “we,” “us,” and “our” refer to Squoosh Co. “You” and “your” refer to customers and website visitors.

We reserve the right to update our website, product offerings, and these Terms at any time, subject to applicable law.

2. Products & Descriptions

We strive to provide accurate product descriptions, photographs, and specifications.

However, please understand that:

Colors may vary depending on lighting and screen settings.
Product sizes, textures, packaging, and appearances may vary slightly.
Certain products are handmade or manufactured in batches, resulting in minor differences.
Product photographs may include props or styling elements not included with purchase.
Product availability may change without notice.

For mystery or surprise products, the color, design, or variation received may differ from promotional images.

We do not guarantee that every product will meet individual sensory preferences or expectations.

Nothing in this section limits your rights if a product is defective, materially misdescribed, or otherwise covered by applicable consumer protection laws.

3. Orders & Payments

By placing an order, you confirm that the information provided is accurate and that you are authorized to use your selected payment method.

All prices are displayed in U.S. dollars unless otherwise stated.

We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, payment verification issues, pricing errors, or product unavailability.

If payment has already been collected for an order we cancel, we will issue the appropriate refund.

Applicable taxes and shipping charges will be displayed during checkout.

4. Shipping & Delivery

Squoosh Co. may work with independent manufacturers, distributors, and fulfillment partners to process and ship orders.

As a result:

Orders may ship from different fulfillment locations.
Items purchased together may arrive in separate packages.
Delivery times vary depending on product availability, destination, carrier, and supplier processing.
International shipments may experience customs processing or additional delays.

Estimated delivery dates are not guaranteed, except where required by applicable law.

If we cannot ship your order within the promised timeframe, or within the timeframe required by law when no shipping date was provided, we will provide the legally required notice and cancellation or refund options.

Customers are responsible for providing accurate shipping information. Please contact us promptly if an address needs correction.

Our separate Shipping Policy provides additional information.

5. Returns, Refunds & Damaged Products

Returns, exchanges, and refunds are governed by our posted Refund Policy and applicable consumer protection laws.

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us at [Customer Support Email] with your order number, a description of the issue, and photographs when available.

We will review your request and provide an appropriate resolution in accordance with our policies and applicable law.

Certain products may be ineligible for discretionary returns due to hygiene, product condition, or other disclosed restrictions. These restrictions do not override statutory rights.

6. Product Safety & Proper Use

Our squishy and sensory products are intended for appropriate recreational and sensory use.

Unless a specific product listing expressly states otherwise:

Products are not intended for consumption.
Products should not be placed in the mouth.
Products should not be punctured, cut, or intentionally opened.
Products containing gels, beads, or other internal materials should be discarded if damaged or leaking.
Adult supervision is recommended when products are used by children.
Products with small parts may present choking hazards.

Customers should review product-specific age recommendations and safety warnings before use.

Do not use any product in a manner inconsistent with its instructions or warnings.

Squoosh Co. does not represent that every product is suitable for every age group or sensory need.

7. Intellectual Property

All original website content, branding, logos, product descriptions, graphics, photographs, and other materials created or owned by Squoosh Co. are protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or misrepresent our original content without authorization.

Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.

Use of the Squoosh Co. name or branding does not imply an affiliation with unrelated brands or manufacturers.

8. Influencer Promotions & Collaborations

Squoosh Co. may collaborate with content creators, influencers, affiliates, and other promotional partners.

Some individuals promoting our products may receive compensation, free merchandise, commissions, ownership interests, or other benefits.

Where required by law, these relationships must be clearly and conspicuously disclosed in promotional content.

Statements, reviews, demonstrations, and opinions expressed by independent creators are their own unless expressly identified as official statements from Squoosh Co.

Promotional content may feature product demonstrations, styling, or creative presentations. Customers should consult the applicable product listing for current specifications and included items.

We do not authorize false testimonials, fabricated purchase experiences, misleading endorsements, or undisclosed material relationships.

9. User-Generated Content

If you voluntarily submit product reviews, photographs, videos, or other content to Squoosh Co., you confirm that you have the necessary rights to share that content.

By submitting content specifically for publication or promotional use, you grant Squoosh Co. a nonexclusive, worldwide, royalty-free license to reproduce, display, and share that content in connection with our business, subject to applicable law and any separate agreement.

We reserve the right to moderate or remove content that is unlawful, misleading, abusive, or otherwise inappropriate.

We do not guarantee publication of submitted content.

10. Third-Party Services

Our website may use third-party services for payment processing, shipping, website hosting, analytics, and order fulfillment.

These providers may maintain their own terms and privacy policies.

Squoosh Co. is not responsible for unrelated third-party websites or services outside our control, but nothing in these Terms removes our legal obligations to customers for orders placed with us.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Squoosh Co. will not be liable for indirect, incidental, special, or consequential damages arising from use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable rights concerning defective products, personal injury, fraud, or statutory consumer remedies.

12. Disclaimer of Warranties

Except for warranties expressly provided by us or required by law, products and website services are provided without additional warranties to the extent legally permitted.

We do not guarantee uninterrupted website availability or that all website content will be free from technical errors.

Any legally required warranties or consumer guarantees remain unaffected.

13. Privacy & Personal Information

We respect customer privacy.

Information collected through our website may include contact details, shipping addresses, order information, and payment-related data.

Our collection, use, disclosure, and retention of personal information are explained in our separate Privacy Policy.

By using our website, you acknowledge that you have been provided access to that policy.

14. Prohibited Website Use

You agree not to use our website to:

Engage in fraudulent transactions.
Violate applicable laws.
Infringe intellectual property rights.
Upload malicious software or interfere with website security.
Impersonate another individual or business.
Misuse customer accounts, promotions, or payment systems.

We may restrict access or cancel affected orders where reasonably necessary to address unlawful or fraudulent activity.

15. Governing Law

These Terms are governed by the laws of the State of Louisiana, United States, except where mandatory consumer protection laws or other applicable legal rules require otherwise.

Any disputes will be handled in accordance with applicable law and the jurisdiction of a court with proper authority.

16. Changes to These Terms

We may update these Terms periodically to reflect changes in our business operations, products, or legal requirements.

Updates will be posted on this page with a revised effective date.

Changes will not retroactively remove rights already accrued under applicable law.

17. Contact Information

For questions about these Terms, orders, or customer service, please contact:

Squoosh Co.™

Email: storemanagement@squooshco.shop

Thank you for shopping with Squoosh Co.!

Stay squishy. Stay happy.